Please choose your purchases carefully as we can not provide a refund if you change your mind. If you change your mind before your order has been shipped out then a 10% admin fee applies and will be deducted from your refund.

If for any reason the product is faulty, we will either repair or replace this for you. If we are unable to do so we will then issued you a refund. We reserve the right not to offer an exchange, refund or repair where the item fault is a result of misuse or neglect.

If your order is incorrect in any way, please let us know ASAP so we can sort this out for you.

Christmas 2025/2026

This year we are closing at 2pm Wednesday the 24th of December and reopen Tuesday 6th January 2026 for both online orders and our shop. Last day for shipping live items is Wednesday the 17th of December and all other orders the morning of the 24th of December. Shipping will resume Tuesday 6th of January when we open again. Thank you for from the team at Maximum Pet Supplies.