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Shipping Policy
We are happy to announce that we are now shipping live fish, frogs, reptiles and frozen foods nationwide OVERNIGHT with NZ Post with the allowance of an extra day for rural deliveries in some cases.
Whilst we do our best in ensure that all items are available there maybe times that we have not been able to update the website in time due to selling in store and items may need to be ordered in. We will imform you if this affects your order and we will dispatch as soon as possilbe.
The courier picks up Monday - Friday and most orders placed before 12pm on the day will go out the same day. For live items, please note that these are shipped at your risk. We do take every possible care to ensure they arrive safely to you and we have had a high success rate of them doing so. Our shipping days for live items are Monday - Wednesday to ensure they arrive safely to you and don't get stuck over the weekend. Expected shipping is overnight business days for the both the North Island and South Island with NZ Post, rural deliveries may take another day and increase of risk of the items not reaching you safely so we recommend providing a non rural address if possible. Please note that we are not responsible or liable for any courier delays.
We are using a mix of NZ Post and Post Haste and this will be decided by us apon creating a label and you will be notifided by email with the tracking information.
The tracking details will be emailed to the email address provided, with regular updates until delivery. For non live items, expected delivery is overnight business days for North Island and 2 business days for South Island however please allow a few extra days for any rural deliveries with the exception of some live items which is stated above.
Please be aware that any glass aquariums/terrariums are shipped at your risk. These are well packaged to ensure they arrive safely to you and are signature required so please check the parcel before signing for this, even if you have to make the courier driver wait. We can not do anything if parcels signed for are damaged in anyway.
Sorry we can not ship to desinations outside of New Zealand.